Are We The Right Practice for Your Family?

New Patients Checklist

TOPICPRACTICE PHILOSOPHY
VaccinesOur vaccine policy follows the schedule outlined by the CDC and the American Academy of Pediatrics. We will work with our families to provide a safe and effective vaccine policy. Immunization Schedule
AntibioticsWe work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics. We do not routinely call in antibiotics over the phone as we do not believe that is good medicine. When we believe antibiotics are an appropriate treatment, we will be happy to answer your questions.
Medical HomeWe work hard to provide comprehensive medical care and serve as your medical home. To that end, we request that you contact our office FIRST before seeking specialty care, or heading to Urgent Care.
TechnologyOur practice prides itself on efficiency through the use of technology. We are currently working on implementing a patient portal for added convenience.
Office HoursWe make every effort to meet the needs of our patients; we guarantee same day sick appointments within one of our 5 clinics. Weekend hours are available for same day sick appointments only and are offered by appointment only in our Newport Beach location.
After HoursWe have a providers on call 24/7/365. Their contact information is available by calling our main number. We request that unless it is a true medical emergency and requires 911, that you will call the on-call provider to discuss recommendations prior to heading to the Emergency Department or Urgent Care. We often arrange to see patients in our office on Saturday and/or Sunday AM who should not wait to be seen until Monday.
Specialist CareAs your medical home we request that you will contact our office to discuss care plans before scheduling an appointment with a specialist. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping coordinate your care. Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we can coordinate all of your care.
InsurancePlease make sure we take your specific insurance plan. If there are any questions, call our office and/or check with your specific insurance company.
Billing and FeesIt is up to you to understand how your insurance works including deductibles and co-insurance and to provide up-to-date insurance information at every visit. Although we may not be able to answer all insurance inquiries, you may contact our office if you have specific questions.
AppointmentsWe do not have walk-in hours. Please call our office to make an appointment and tell the nursing staff all of your concerns so that they can allow the appropriate length of time.
TimelinessOur practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. We ask that you make every effort to present to the office at your scheduled appointment time and call us if you are running behind. We reserve the right to ask you to reschedule if you have missed your scheduled appointment time.